Making a Contract with Us
In placing an order for any of the items on our website you are agreeing to the terms and conditions listed below. Please read these terms carefully and print and keep a copy of them for your reference. If you have any queries regarding any of our terms and conditions, please email our Customer Care Team at firstname.lastname@example.org or call us on 0344 482 9700 before placing your order.
Calls may be monitored and recorded for training purposes. Lines are open from 9.00am to 5.30pm, Monday to Friday. You may wish to avoid our peak hours: 9.00am to 1.00pm on Monday and Tuesday.
The information and conditions shown on our websites do not affect your statutory rights.
Scotts of Stow is a trading name of Scotts Limited Reg. No. 2548299 (England). Registered Office: 1 Crompton Road, Groundwell, Wiltshire, SN25 5AW.
English law applies to all orders placed on this website, and any disputes will be heard in the courts of England and Wales.
When you place an order online with us you are making an offer to buy our goods. If we have your email address, we will send you an email to confirm that we have received your order request. Once we have verified the price and availability of the goods we will email you again to confirm that your goods have been despatched to you which signifies that a contract has been made between us.
Every effort is made to ensure that our estimated delivery times are met; however occasionally delays in delivery due to unforeseen factors are inevitable. Scotts of Stow shall not be held liable for any delay or failure to deliver goods within our estimated delivery times.
In the unlikely event that the goods are no longer available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us. As standard the order charge will include a non-refundable charge for postage & packing.
We reserve the right to adjust the VAT element if this changes from 20% (as advised by HMRC).
Security is a priority for us and shopping online with Scotts of Stow is guaranteed safe and secure; we take the utmost care to ensure your personal details remain private. When you enter the sign-in process, checkout process, or account management area, you are taken through our secure server. Our secure server encrypts all of your personal information including your credit or debit card number, account number, name and address, and all other personal information, so that it cannot be accessed or read as the information travels over the Internet.
We use a secure socket layer (SSL) "pipeline" so your data is transmitted directly from your computer to our secure server. SSL is the industry standard security technology used by Microsoft, Netscape, and leading Internet commerce companies it's one of the most advanced security measures available.
You can therefore remain assured that shopping with us online is safe and secure.
Every item is described as accurately as possible and represents excellent value for money. All product prices are shown in pounds sterling and are inclusive of VAT and exclusive of postage and packing charges, unless otherwise specified.
All product prices advertised on this website are correct at the time of order only and relate to internet purchases only. Scotts of Stow will only accept orders if there are no errors in the prices of the products ordered as advertised on this website. In the case of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, e.g. alterations to the rate of value added tax. If the correct price is higher than the price displayed on the website, you may return the goods within our 14-day approval, in new condition. Scotts of Stow reserves the right to change prices at any time.
We reserve the right to adjust the VAT element if this changes from 20% (as advised by HMRC).
Price CheckMany of our products are exclusive to Scotts of Stow, but like every other retailer, we do offer some products which are available elsewhere. As a customer, we want you to be confident that all our products offer great value for money, so at the beginning of each season we run a complete price-check prior to publication of our printed catalogue. Our aim is to match or beat all prices offered in our competitors' catalogues on the day of publication. We reduce prices where appropriate and these are applied to our website.
Price Policy on Clearance/Sale PricesIn some instances, items may have been sold at their original prices on the website, or in the catalogue of one of our Scotts & Co. (Scotts Ltd) sister companies, and items may not necessarily have ever sold previously on this company's website. Details of all the Scotts & Co. (Scotts Ltd) brands are available on request.
We always strive to bring our customers the best possible offers and deals whilst ensuring to operate fair commercial practices without misleading our customers.
Where we detail price reductions on our website the following pricing policy shall apply: The 'WAS' price shown next to an item on this website is the highest price at which the item has been offered for sale in the last 12 months by us or one of our sister company publications (details on request). Some items have been offered for sale at a price lower than the 'WAS' price during the last 12 months but, unless otherwise indicated, the 'NOW' price shown is the lowest price at which the item has been offered by Scotts of Stow. Details of intervening prices are available on request. In all cases the 'WAS' price will have applied for a continuous period of 28 days or more.
PromotionsPromotions are subject to availability and are not an indication of availability. Offers may be changed or withdrawn without notice by Scotts & Co. (Scotts Ltd) at any time. We reserve the right to cancel a promotion / reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.
All orders must be paid for in £ sterling.
Scotts of Stow accepts the following credit and debit cards: Visa, Mastercard, American Express and Maestro, subject to verification and in addition: PayPal for online orders.
When you order by credit card your account is debited as soon as you place an order – unless an item is out of stock for a long period.
The name and address on your credit or debit card statement should be the same as the name and address that was registered. Please note that for security reasons, we are obliged to cash all cheques on receipt of order.
Redeem your Customer Reward Cheque onlineIf you have been sent a Customer Cheque from Scotts of Stow, you can use it as an online payment method.
Simply sign in with your usual Scotts of Stow customer account, or alternately enter your address details in exactly the same format as they have been presented on the back cover or letter of your Cheque catalogue mailing.
When you get to the page for selecting payment click on the Customer Cheque button.
You will be prompted on the payment page to enter your cheque number. Once your order has passed our security procedures, you'll see the value of your cheque deducted from your order.
If, once the cheque value has been deducted from your order, there is an outstanding balance, you will be asked how you want to pay for this remaining amount. Simply follow the steps when prompted to complete your payment.
For full Terms and Conditions on the use of a Scotts of Stow Customer Cheque visit
No matter how many items you order, our standard delivery is just £4.95 to the UK Mainland for orders made online, by phone or post. Half Price P&P is available on orders placed online when a valid offer code is quoted at checkout. For all online orders over the value of £50 standard delivery is FREE. Heavy or over-sized items requiring special delivery attract a supplementary delivery charge and are marked with the following symbols or .
We despatch all items as soon as they are available so parcels may arrive separately. In stock items are delivered on average within 5 days – although we ask you to allow up to 10 days.
We deliver to Northern Ireland, Scottish Highlands, UK Islands, Isle of Man, Channel Islands and BFPO addresses at a standard delivery charge of £6.95. But regrettably, at the present time, we are unable to ship orders to Eire or any other address outside the UK.
If you purchase from our site your order is placed subject to the terms and conditions. If we have your email address, we will email you to keep you informed every step of the way with order confirmation, despatch, tracking and delivery details.
What do the red lorries associated to some products mean?A Red Lorry signifies a heavy or over-sized item which will require special delivery. These items are identified on the website and in our catalogues and attract supplementary delivery charges as follows:
=£15.00 per item to all areas
=£30.00 per item, to all areas For furniture deliveries, our courier will call in advance to arrange a mutually convenient delivery date.
Regrettably red lorry items cannot be delivered to BFPO addresses.
Next-Day Express Delivery ServiceItems marked with this symbol can be delivered for just £6.95 per order. The order deadline for our Next-Day Express Delivery is 6.00pm, Monday to Friday (an order received before the deadline on a Friday will be delivered on the following Monday, whilst after the deadline will be delivered on the following Tuesday).
This service is available to UK Mainland only and is not available to the more remote areas of the Highlands. All delivery costs are non-refundable.
Customer Satisfaction Guaranteed
How to Return an ItemMaking a return is easy. All we ask is that you follow the procedure below so that we can process your return as quickly as possible. If you have any queries, please email email@example.com or telephone 0344 482 2112.
- You may return any item within 14 days of receipt for a full refund, replacement or exchange.
- Please complete the form enclosed with your product stating the reason for your return.
- Enclose the form in the parcel.
- Goods should be returned unused and in their original packaging.
- Peel off the returns label and stick it to your parcel (make sure no other labels are visible).
- Take to the post office, affix stamp and retain proof of postage.
Scotts & Co (Hard Goods)
1 Crompton Road
Please allow up to two weeks for the refund to be processed.
NB, if any items are received damaged or faulty, please telephone us within 5 days of receipt and we will be happy to assist you.
For heavy items if you would prefer for us to arrange a collection then please email firstname.lastname@example.org or call 0344 482 2112 and we will arrange for our carrier to collect the item and deduct the cost from your final refund.
Our Returns PolicyIf you're not happy with your purchase, please return within 14 days unused and in its original packaging for an exchange or refund. We do not accept returns on: Software; Personalised items which are made for you; Perishable items; Hygiene-sensitive items (including pierced earrings, pillows, mattress-toppers and duvets), unless faulty. This does not affect your statutory rights.
- We will credit the full amount to the original purchaser's payment card excluding any shipping costs.
- We only pay the cost of returns in exceptional circumstances.
- Card refunds can take up to 10 working days to be processed by your Bank. This varies between card issuers and unfortunately we are unable to influence this.
- Returned parcels remain the customer's responsibility until safely received by us. We recommend you obtain proof a certificate of posting. Parcel insurance is recommended when returning goods valued over £30.
- Replacements or refunds for exchange of damaged or wrongly selected goods will not be processed until the original items has been received back in our warehouse.
- If goods which form part of a ‘bundle offer' are returned for a refund, then the remaining items will revert to their normal price. You will be refunded accordingly.
- The company reserves the right to refuse a refund if the condition of the goods reflects normal wear and tear. All refunds and replacements will be processed on receipt of the returned items.
Restricted products – by ageUK law does not permit us to supply restricted products to persons under a specified age. Any person under the specific age must not attempt to purchase any of the following products. The age restriction applies to the recipient of the product.
Minimum age of 18
- Products containing alcohol (visit www.drinkaware.co.uk for further information)
- Bladed items
Minimum age of 16
- Liquor chocolates
- Party poppers
Minimum age 12
- Christmas crackers Variable age (as specified on the packaging of the product) i.e. DVDs/Blu-Rays
Please note items marked 3+ have small parts and are a choking hazard.
When you order with us online, by post or on the phone, you are covered by the Consumer Contracts Regulations 2013. This means that you have the right to cancel your order within 14 days of receipt of your goods and to receive a full refund, apart from flat pack items which you have partially or fully assembled, and bespoke or personalised products made to your specification.
- You are entitled to cancel your order if you so wish, provided this is done no later than 14 days after the day on which you receive the goods.
- To exercise your cancellation rights you must inform us in writing to Customer Services (address details below). Please include details of the order (order number and description of goods), your full name, customer number, postal address, phone number and, if applicable, email address.
- Please note that your cancellation rights do not apply to bespoke or personalised goods which have been made according to your specifications, or to items which by reason of their nature cannot be returned, or are liable to deteriorate, or expire rapidly such as Software; Personalised items which are made for you; Perishable items; Hygiene-sensitive items (including pierced earrings, pillows, mattress-toppers and duvets), unless faulty. This does not affect your statutory rights.
- You are obliged to take reasonable care of the goods, ensuring the goods remain unused and in their original packaging. When we receive the goods from your cancelled order we will reimburse you within 14 days via the payment method used for the original transaction and to the amount in relation to goods to which cancellation rights apply.
- As well as the value of your goods, we will reimburse the standard delivery charge associated with the original order. Express or any supplementary delivery charges will not be refunded. A deduction from the reimbursement may be made for any goods returned in an unsatisfactory condition as a result of unnecessary handling.
- If you cancel within the statutory period you may claim a refund of any sum you have paid for the goods, less any charges we incur if you do not return them at your own cost. If an item has already reached our despatch channels and it is too late to cancel, we ask that you return the item(s) to us. If goods on which a discount/offer was originally received are returned, that discount/offer may no longer apply if you fall below the discount/offer threshold.
- If you have any questions please email email@example.com, call us on 0344 482 9700 or write to: Customer Services, Scotts of Stow, Cotswold House, 1 Crompton Road, Groundwell, Wiltshire SN25 5AW
All items are subject to availability and all dimensions are approximate.
Colour Options on Bespoke FurnitureWe have made every effort to ensure that all colours are accurately reproduced on our website. Due to the limitations and inconsistencies of various display monitors, the colours you see on your screen may not be totally accurate. Online and printed images are intended as a guide only and should not be regarded as absolutely correct. If you would like to see a fabric swatch prior to ordering our bespoke furniture or headboards, please call email firstname.lastname@example.org or call us on 0344 482 9700.
Flat Packed FurnitureCheck the contents against the instructions enclosed. Once assembly has commenced flat packed furniture is non-returnable. This does not affect your statutory rights.
Wooden FurniturePlease note where we refer to products as ‘wooden’ they may in fact be constructed in whole or in part from MDF, engineered wood or have a wood board construction.
Any orders placed through the website are considered subject to there being stock available. Although we do our very best to predict demand for the items featured in our collection, unfortunately we are not able to ensure permanent availability for every item. All orders are subject to availability. Receipt of an order via our website and emailed confirmation to our customer of receipt of an order do not constitute acceptance or guarantee fulfilment of an order.
If an item is flagged as 'Low Stock' it can still be added to your shopping bag and we will notify you should we not be able to fulfil your order. If an item is shown with a 'No. of Weeks Wait' or a 'due date' you can still add it to your shopping bag in order to reserve it in your chosen colour and size. The item will then be despatched to you as soon as it arrives at our warehouse.
If you are paying by credit or debit card, please note that your card will be charged upon ordering.
To check the status of your order online, click on the 'My Account' link.
Please contact our Customer Care Team by email at email@example.com or call us on 0344 482 9700 if you have any queries regarding stock availability.
Copyright & Trademarks
The content contained within the pages of this site (including pictures, photographs, images, logos, written text and other materials) is the copyright trademark or registered trademark of Scotts of Stow, their partners, or their content and technology providers. All rights reserved.
Permission is granted to our customers to copy, print or download extracts of material on this site, providing that this is for the purpose of placing an order with us or other non-commercial, personal use. Any other use of materials on this site, including modification, distribution or reproduction, without prior written consent from Scotts of Stow is strictly prohibited.
We may not be able to accept your order, or part of your order, due to one of the following reasons:
- Authorisation of your payment failed
- We made a pricing or product description error
Privacy and Security Policy
We do occasionally make our mailing list available to other carefully selected organisations whose products and services may be of interest to you. We support the UK Charity Sector. If you do not wish to receive any further mailings from Scotts of Stow, please go to www.scottsofstow.co.uk/managemymailings where you can indicate which mailings or its associated companies you no longer wish to receive. Alternatively, you can write to:
Scotts of Stow,
1 Crompton Road,
Waste Electrical and Electronic Equipment (WEEE) Regulations
On 1 July 2007 the Waste Electrical and Electronic Equipment (WEEE) Regulations were implemented in the UK in order to protect our environment. Along with other retailers, Scotts & Co. (Scotts Ltd) have joined the Distributor Take-Back Scheme (DTS) which will allow you to deposit your old electrical/electronic items, free of charge, to recycling points set up around the country. Visit www.recycle-more.co.uk to find out where your nearest recycling point is. Unfortunately, we cannot accept electrical items back for recycling. Instead Scotts & Co. (Scotts Ltd) has contributed to the funding of an alternative network of UK recycling facilities as stated above.
Visit www.recycle-more.co.uk to find out where your nearest recycling point is. Unfortunately, we cannot accept electrical items back for recycling. Instead Scotts & Co. (Scotts Ltd) has contributed to the funding of an alternative network of UK recycling facilities as stated above.
Waste Battery Regulations
Under the Waste Battery Regulations, Scotts & Co. (Scotts Ltd) are now offering a take-back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person.
Alternatively, you can find your local portable battery recycling facility at www.recyclenow.co.uk.
Charges for 03 numbers are the same as standard UK landline numbers starting 01 or 02. Calls to 03 numbers are often included in bundled minutes and unlimited call packages. Calls to 0844 numbers cost 7p per minute plus your telephone company’s access charge. Please contact your provider for more information. All calls may be monitored and recorded for training purposes.