We know how important it is for you to be able to contact us, so we’ve tried to make it as easy as possible. We’ve given you several options, so you can choose when and how you wish to get in touch
Before you do however please do check the FAQ’s Page. If you still can’t find the answer to your question you can find the contact us options below.
Enquiry Line - 0344 482 9700*
Our Enquiry Line is currently open 10.00am-3.00pm Monday to Friday. You can email your query to our Customer Service team or alternatively use Live Chat which you will find at the bottom right of your screen. This service is available between 9.00am and 5.30pm Monday to Friday, excluding public holidays.
We regret our operators are unable to deal with enquiries on this number. Before calling, make a note of your order details, have your credit card number and expiry date and card security number handy and quote the reference number printed either on the back of your catalogue or say you are ordering via the website.
You may wish to send your enquiry or order to us via the post. In either case, the address is as shown below. If you are placing an order, simply print out your completed order form and enclose your credit card details, postal order or cheque made payable to Scotts of Stow
Scotts of Stow Cotswold House 1 Crompton Road Groundwell Wiltshire SN25 5AW
Please enter your customer number or order number* plus surname and postcode to track the status of your order.
*Please ensure you include the order prefix (not just the order number), these include: S, W, RSO, RSG, DEPA, BCS, BCG, BCE, BCB, BCGD, BCSOS, BCEV and BCBL followed by the order number itself.
Please Note:- Items being delivered by our specialist white glove service:
This premium service also includes delivery to your room of choice, unpacking and removal of
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