In placing an order for any of the items on our website you are agreeing to the terms and conditions listed below. Please read these terms carefully and print and keep a copy of them for your reference. If you have any queries regarding any of our terms and conditions, please email our Customer Care Team at email@example.com or use our Live Chat service found at the bottom right of your screen. This is available between 9.00am and 5.30pm Monday to Friday. Our Enquiry Line 0344 482 9700 is currently open 10.00am-3.00pm Monday to Friday.
Calls may be monitored and recorded for training purposes. The information and conditions shown on our websites do not affect your statutory rights.
The Scotts of Stow website and catalogue are managed by Scotts & Co. (Scotts Ltd) Reg. No. 2548299 (England) trading as Scotts of Stow. Registered Office: 1 Crompton Road, Groundwell, Wiltshire SN25 5AW. © Scotts Ltd 2020. English law applies to all orders placed on this website, and any disputes will be heard in the courts of England and Wales. When you place an order online with us you are making an offer to buy our goods. If we have your email address, we will send you an email to confirm that we have received your order request. Once we have verified the price and availability of the goods we will email you again to confirm that your goods have been despatched to you which signifies that a contract has been made between us. Every effort is made to ensure that our estimated delivery times are met; however occasional delays in delivery due to unforeseen factors are inevitable.
Scotts of Stow shall not be held liable for any delay or failure to deliver goods within our estimated delivery times. In the unlikely event that the goods are no longer available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us. As standard the order charge will include a non-refundable charge for postage & packing.
Every item is described as accurately as possible and represents excellent value for money. All product prices are shown in pounds sterling and are inclusive of VAT and exclusive of postage and packing charges, unless otherwise specified. All product prices advertised on this website are correct at the time of order only and relate to internet purchases only.
Scotts of Stow will only accept orders if there are no errors in the pricing of products as advertised on this website.
In the case of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, e.g. alterations to the rate of value added tax. If the correct price is higher than the price displayed on the website, you may return the goods within our 14-day approval, in new condition.
Scotts of Stow reserves the right to change prices at any time. We reserve the right to adjust the VAT element if this changes from 20% (as advised by HMRC).
In some instances, items may have been sold at their original prices on the website, or in the catalogue of one of our Scotts & Co. sister companies, and items may not necessarily have ever sold previously on this company’s website. Details of all the Scotts & Co. brands are available on request. We always strive to bring our customers the best possible offers and deals whilst looking to operate fair commercial practices without misleading our customers. Where we detail price reductions on our website the following pricing policy shall apply: The ‘WAS’ price shown next to an item on this website is the highest price at which the item has been offered for sale in the last 12 months by us or one of our sister company publications (details on request). Some items have been offered for sale at a price lower than the ‘WAS’ price during the last 12 months but, unless otherwise indicated, the ‘NOW’ price shown is the lowest price at which the item has been offered by Scotts & Co. Details of intervening prices are available on request. In all cases the ‘WAS’ price will have applied for a continuous period of 28 days or more.
Promotions are subject to availability and are not an indication of availability. Offers may be changed or withdrawn without notice by Scotts of Stow at any time. We reserve the right to cancel a promotion or reject redemption of a promotional code.
All orders must be paid for in £ sterling. Scotts of Stow accept payment via the following credit and debit cards: Visa, Mastercard and American Express, subject to verification and in addition: PayPal and Google/GPay for online orders. We will take all reasonable steps to ensure all the information provided by you during payment is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, we will not be liable for any loss that you may incur in the unlikely event that a third party gains unauthorised access to any information you provide to us. Where you have paid by credit or debit card, the card will be charged at the time your payment is approved by us. If you have paid for Products which we cannot supply, we will refund you as soon as possible. Please note that for security reasons, we are obliged to cash all cheques on receipt of order. The order total value includes VAT at the applicable rate and the cost of standard delivery. The price excludes the cost of Special Delivery of the Products. Details regarding our delivery options, including Special Delivery, are available on the Delivery section.
No matter how many items you order, our standard delivery is just £5.95 to the UK Mainland for orders made online, by phone or post.
We despatch all items as soon as they are available, so parcels may arrive separately. In stock items are delivered on average within 5 days – although we ask you to allow up to 10 days. We deliver to Northern Ireland, Scottish Highlands, UK Islands, Isle of Man, Channel Islands and BFPO addresses. Regrettably, at the present time, we are unable to ship orders to Eire or any other address outside the UK. If you purchase from our site your order is placed subject to the terms and conditions. If we have your email address, we will email you to keep you informed every step of the way with order confirmation, despatch, tracking and delivery details.
Delivery of heavy or over-sized items to N. Ireland, Scottish Highlands, UK Islands, IOM and CI will incur a supplementary delivery charge per item. These items are identified on the website and in our catalogues with the following symbol and incur a £40 delivery charge.
Our courier company will call in advance to arrange a delivery time with you.
Next-Day Express Delivery Service
Items marked with this symbol can be delivered using our Next-Day express delivery service for £9.95 per order. The order deadline for our Next-Day Express Delivery is 6.00pm, Monday to Friday (an order received before 6.00pm on a Friday will be delivered on the following Monday, whilst after 6.00pm will be delivered on the following Tuesday). This service is available to UK Mainland only and is not available to the more remote areas of the Highlands. All delivery costs are non-refundable.
Making a return is easy. All we ask is that you follow the procedure below so that we can process your return as quickly as possible. If you have any queries, please email firstname.lastname@example.org, use our Live Chat service or call us
N.B. if any items are received damaged or faulty, please telephone us within 5 days of receipt and we will be happy to assist you.
Returns Scotts & Co, Unit 3, 1 Crompton Road, Groundwell Wiltshire SN25 5AW Please allow up to two weeks for the refund to be processed.
If you’re not happy with your purchase, please return within 30 days unused and in its original packaging for an exchange or refund.
We do not accept returns on: Software; Personalised and Bespoke items which are made for you; Perishable items (food and alcohol); Hygiene-sensitive items (including pierced earrings, underwear, pillows, mattress-toppers and duvets, beauty and grooming items, supplements and oils), unless faulty. This does not affect your statutory rights.
UK law does not permit us to supply restricted products to persons under a specified age. Any person under the specific age must not attempt to purchase any of the following products. The age restriction applies to the recipient of the product.
Please note items marked 3+ have small parts and are a choking hazard.
When you order with us online, by post or on the phone, you are covered by the Consumer Contracts Regulations 2013. This means that you have the right to cancel your order within 14 days of receipt of your goods and to receive a full refund, apart from flat pack items which you have partially or fully assembled, and bespoke or personalised products made to your specification.
All items are subject to availability and all dimensions are approximate.
Any orders placed through the website are considered subject to there being stock available. Although we do our very best to predict demand for the items featured in our collection, unfortunately we are not able to ensure permanent availability for every item. All orders are subject to availability. Receipt of an order via our website and emailed confirmation to our customer of receipt of an order do not constitute acceptance or guarantee fulfilment of an order. If an item is flagged as ‘Low Stock’ it can still be added to your shopping bag and we will notify you should we not be able to fulfil your order. If an item is shown with a ‘No. of Weeks Wait’ or a ‘due date’ you can still add it to your shopping bag in order to reserve it in your chosen colour and size. The item will then be despatched to you as soon as it arrives at our warehouse. If you are paying by credit or debit card, please note that your card will be charged upon ordering. To check the status of your order online, click on the ‘My Account’ link. Please contact our Customer Care Team by email at email@example.com or use our Live Chat service if you have any queries regarding stock availability.
The content contained within the pages of this site (including pictures, photographs, images, logos, written text and other materials) is the copyright trademark or registered trademark of Scotts & Co., their partners, or their content and technology providers. All rights reserved. Permission is granted to our customers to copy, print or download extracts of material on this site, providing that this is for the purpose of placing an order with us or other non-commercial, personal use. Any other use of materials on this site, including modification, distribution or reproduction, without prior written consent from Scotts of Stow is strictly prohibited.
We may not be able to accept your order, or part of your order, due to one of the following reasons:
Recycling your old electricals is easy!
Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.
Why recycle?Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle thier old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).
To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.
Under the Waste Battery Regulations, Scotts & Co. (Scotts Ltd) are now offering a take-back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person. Alternatively, you can find your local portable battery recycling facility at www.recyclenow.co.uk.
Charges for 03 numbers are the same as standard UK landline numbers starting 01 or 02. Calls to 03 numbers are often included in bundled minutes and unlimited call packages. Calls to 0844 numbers cost 7p per minute plus your telephone company’s access charge. Please contact your provider for more information. All calls may be monitored and recorded for training purposes.
Please enter your customer number or order number* plus surname and postcode to track the status of your order.
*Please ensure you include the order prefix (not just the order number), these include: S, W, RSO, RSG, DEPA, BCS, BCG, BCE, BCB, BCGD, BCSOS, BCEV and BCBL followed by the order number itself.
Please Note:- Items being delivered by our specialist white glove service:
This premium service also includes delivery to your room of choice, unpacking and removal of
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