Having previously bought the Charlton tall bookcase (which is lovely) I ordered the low one to sit next to it. After a long wait (and Scotts did contact me to tell me of this), I was informed it was going to be delivered. What arrived wasn't the Charlton low bookcase - it was a different low bookcase with a different finish and a different name on the box. I phoned customer services to tell them they'd sent the wrong bookcase. I was told that, if I didn't want the bookcase they had sent, I would have to pay to get another company to return the bookcase to them - even though it was still in its box. The Charlton one is in the current catalogue so I guess they have some. So the Charlton low bookcase may be lovely but I've not got one I can review. Good Morning
Thank you for taking the time to review the Charlton Low Bookcase, and I’m sorry to hear about your experience.
I am emailing you directly regarding the issues you have had to resolve this situation.
Kind Regards
Julie
Customer Service Team