How long will it take my order to reach me?
We despatch all items as soon as they are available, so parcels may arrive separately. In stock items are delivered on average within 5 days – although we ask you to allow up to 10 days, as some items are despatched to you directly from one of our trusted specialist suppliers.
If you have selected Next-Day Express Delivery and ordered before 6pm, then your order will be delivered during the next working day (Please be aware that an order received before the deadline on a Friday will usually be delivered on the Saturday, but occasionally can arrive on the following Monday. If you place an order after the Friday 6.00pm deadline then your delivery will arrive on the following Tuesday).
If we have your email address, we will keep you informed via email every step of the way, with an order confirmation, despatch, tracking and delivery detail emails.
Please let us know if there is a safe place where we can leave your order if you’re not at home when we deliver.
Please be aware that deliveries to Northern Ireland may be delayed at peak times.
Can I send an order to a different delivery address?
Yes, you can. Please note that you are charged delivery for each delivery address.
I’m ordering several items: will they arrive at the same time?
Although we hold many products in our warehouses, some of our product range is sent to you directly from our trusted specialist suppliers. We despatch all items as soon as they’re available so parcels may arrive separately.
When will my express delivery item arrive?
Only items marked are eligible for this service.
The order deadline for our Next-Day Express Delivery is 6.00pm. Monday-Friday next day delivery excludes weekend delivery (Please be aware that an order received before the deadline on a Friday will usually be delivered on the Saturday, but occasionally can arrive on the following Monday). If you place an order after the Friday 6.00pm deadline then your delivery will arrive on the following Tuesday).
Please note that Express Delivery is only available to UK mainland.
All express delivery orders may require a signature on receipt.
Do I have to pay a separate delivery charge on every item I order?
No. There is only one, flat rate charge for standard delivery no matter how many items you order.
The only exceptions to this are items marked with a 'Heavy Item' symbol that attract a supplementary delivery charge per item for deliveries to N. Ireland, Scottish Highlands, UK Islands, IOM and CI
What happens if I am not at home when your courier calls?
Our couriers will attempt to deliver your order up to three times. Please let us know if there is a safe place we can leave your order if you’re not at home when we deliver.
Express delivery orders may require a signature on receipt.
Can I order from overseas and do you deliver outside of the UK?
Scotts of Stow is pleased to accept orders from anywhere in the world, however we are currently only able to deliver to UK addresses. Regrettably we are unable to export to Eire or any other address outside the UK. We can deliver to the Channel Islands however are obliged to levy an administrative charge equivalent to the amount of VAT that would have otherwise been refunded.
Do you deliver to BFPO addresses?
Yes, but please ensure that you use the manual address option when inputting your delivery address details to clearly advise us of which BFPO address to use. We are unable to deliver ‘Heavy’ items to BFPO addresses.