The kneeler I received was an inferior product to the one I ordered from the website, and the return paperwork was incomplete. I phoned Customer Services and as a result I returned the item with a covering letter and stapled the details and photo of the correct item which was also advertised in the catalogue. Eventually I received an e-mail and given a refund, minus P&P, for the returned item and not the one I had ordered and paid for - no apology given. Too much hassle to try to get full refund. Good afternoon Margaret,
Thank you for your feedback, we are sorry to hear of your disappointment regarding this product, I have emailed you directly to address your concerns.
Thank you for leaving your review.
Kind regards,
Julie
Customer Services Team