I like the colour and pattern but don’t like the rough feel of it. My grandchildren have complained that it hurts their feet. Good Morning
Thank you for taking the time to review the Kilim Wool and Jute Rug.
I’m sorry to hear the texture of the rug wasn’t what you were hoping for.
Jute is a natural fibre and can feel firmer underfoot than some rugs, and I appreciate that this isn’t suitable for everyone.
Please feel free to return your product for a full refund if you would prefer.
Kind Regards
Julie
Customer Service Team