The build was good but the upholstery let it down. Putting the sides into place required considerable force on one side, on the other side the fabric material inhibitted slotting the side in and required the securing pins to be loosened to allow fitting. Good Morning Keith
Thank you for taking the time to review your Sage Kirkham Pushback Recliner, and for the detailed feedback on the assembly process.
I'm glad to hear you found the overall build good, but I'm sorry the upholstery caused some difficulty when fitting the sides — particularly having to loosen the securing pins to get the fabric to slot in correctly on one side. This is really helpful feedback, and I'll be sure to pass this on to our product team so it can be looked into.
If you experience any ongoing issues with the chair, please don't hesitate to contact our Customer Service team directly and we'll be happy to help.
Kind Regards
Julie
Customer Service Team