The veg storage cupboard arrived damaged. I contacted customer services regarding a replacement and they were useless. The original item was collected but the replacement never sent until I chased it up. Only then to be told it was out of stock and it had been so on the day i contacted them about the replacement. I consider that they would have be happy to keep the money unless I had contacted them about the missing item. I asked to speak to a manager about the appalling service but told not possible. I was told one would phone me back within 48hrs. Over 2 weeks later & no surprises that no apology phone call has been received. Do not use this company if you want good service!! Good afternoon,
Thank you for your feedback, and we're truly sorry for the level of service you've experienced.
It's not acceptable that you weren't told the replacement was out of stock until you chased it up yourself. This falls well short of the standard we expect of ourselves.
We can confirm a full refund was processed for you on 11th August. We're sorry it took chasing on your part to get there, and for the frustration and lack of communication throughout.
We'll be feeding this back internally to help improve our service.
Kind Regards,
Neil
Customer Services Team
